Our refund policy
At ASS Travel & Visa Service, we strive to provide exceptional travel and visa services. We understand that sometimes plans change, and we're here to guide you through our refund process. Our policy is designed to be fair and transparent, ensuring you understand the conditions under which refunds are issued. We are committed to clarity and customer satisfaction, and this policy reflects our dedication to serving you with integrity.
Frequently asked questions
ASS Travel & Visa Service is a Sweden-based travel and visa assistance agency that helps individuals plan international travel. We provide guidance for visa applications and travel documentation, with a special focus on assisting African citizens who wish to travel abroad.
What are the main reasons someone might get a refund?
Refunds may be considered if a service cannot be provided as agreed, if a customer cancels before the processing of their visa or travel service has started, or if an error occurs on our side that prevents the service from being completed. Refunds may also apply when a booking cannot be processed due to supplier issues or unavailability. However, fees paid to embassies, airlines, or other third-party providers are usually non-refundable.
How long does it typically take to receive a refund?
Once a refund request is reviewed and approved, refunds are typically processed within 5 to 10 business days. The exact time may depend on the original payment method and the policies of banks or payment providers. Customers will be notified once the refund has been issued.
What steps do I need to take to get my money back?
To initiate a refund, please contact our customer service team via email at info@asstravelservice.com or on phone at https://wa.me/251982788644. You will need to provide your booking reference number, the details of the service purchased, and the reason for your refund request. Our team will guide you through the necessary documentation and next steps to process your request efficiently.
Are all services eligible for a full refund?
Not all services are eligible for a full refund. Certain fees, such as those paid to embassies for visa applications or to airlines for non-refundable tickets, are typically non-refundable regardless of the cancellation reason. We recommend reviewing the specific terms and conditions associated with each service at the time of purchase. Any applicable service charges from ASS Travel & Visa Service may also be deducted from the refund amount.
Last Update: March 2026
Need further assistance?
If you have any questions about our refund policy or need help with a refund request, our dedicated team at ASS Travel & Visa Service is here to assist you. We are committed to ensuring a smooth and clear process. Contact us today.